Technical Support Specialist I (SaaS)

TL;DR

Technical Support Specialist I (SaaS): Providing technical troubleshooting and functional guidance for higher education software with an accent on system-level diagnostics and customer service. Focus on analyzing logs and SQL queries to resolve complex enterprise software problems.

Location: Remote (Must be based in the USA)

Salary: $49,000–$57,000/year

Company

hirify.global provides comprehensive software solutions for higher education institutions.

What you will do

• Provide professional technical support and troubleshoot functional and system-level issues for hirify.global products.
• Analyze customer problems using SQL, logs, and browser developer tools.
• Manage and prioritize multiple support cases based on urgency and impact.
• Collaborate with Cloud Ops, Product, and Engineering teams to resolve escalations.
• Document technical findings and solutions for the internal knowledge base.

Requirements

• Experience troubleshooting web applications or enterprise software.
• Functional knowledge of accounting principles (Accounts Receivable, Accounts Payable, General Ledger).
• Strong prioritization skills and the ability to work in a fast-paced environment.
• Effective written and verbal communication skills.
• Must not require work visa sponsorship.

Nice to have

• Bachelor’s degree in Computer Systems or equivalent experience (Bootcamp, certifications).
• Familiarity with HTML, JavaScript, and relational databases.
• Experience with hirify.global One (J1), JICS, or business office modules.
• Experience creating knowledge base articles and technical guides.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, Vision, and Life Insurance.
• Financial security through 401K and disability insurance.
• Work-life balance with PTO, Paid Holidays, and Paid Parental Leave.
• Professional growth support via Educational Assistance.