B2B Software Customer Support Specialist (SaaS)

Формат работы

onsite

Тип работы

fulltime

Английский

Страна

UAE

Вакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

B2B Software Customer Support Specialist (SaaS): Providing exceptional support to partners and their clients through various communication channels with an accent on resolving support tickets and improving partner experience. Focus on proactive problem-solving, testing software issues, and maintaining high performance standards.

Location: On-site in Dubai

Company

hirify.global is the leading marketplace platform for beauty & wellness, trusted by millions of consumers and businesses worldwide.

What you will do

Resolve support tickets and partner contacts using Hubspot.
Identify root causes of issues and proactively flag recurring problems.
Test and investigate software problems raised by partners.
Maintain a test account to ensure all features are up to date.
Exceed expectations in product knowledge and KPI achievement.

Requirements

High-quality written communication in English.
Technical mindset and comfort with health and wellness software.
Ability to work at pace and adapt to evolving software.
Curiosity and problem-solving skills.

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