Delivery Manager (IT Operations)

TL;DR

Delivery Manager (IT Operations): Overseeing day-to-day IT service delivery across Service Desk and Onsite Support operations with an accent on endpoint compliance, asset management governance, and audit readiness. Focus on leading a team of ~45 resources, ensuring SLA adherence, and aligning with US working hours to support global delivery.

Location: Western Cape, South Africa. Must be able to align with US working hours.

Company

hirify.global is a global provider of mission-critical technology systems, focused on driving innovation and competitive advantage through AI-powered insights and expert service delivery.

What you will do

• Lead a local delivery team of ~45 resources for End User Deskside Services and Network Services.
• Manage KPIs, SLAs, and contractual commitments in coordination with central governance teams.
• Serve as the primary escalation point for incident and problem management processes.
• Govern IT asset lifecycle, including procurement, tracking, and disposal.
• Ensure compliance with regulatory standards such as PCI, ISO, and DPA.
• Collaborate with global delivery teams and external partners to maintain operational efficiency.

Requirements

• 6+ years of experience in deskside support across hardware, servers, and networks.
• Proven experience managing IT operations in a multi-location or global delivery setup.
• Strong background in people management and leading large teams.
• Hands-on understanding of ITSM platforms, networking fundamentals, and asset management.
• Must be able to align with US working hours.
• 24x7 availability required during critical business periods.

Nice to have

• Bachelor's degree.
• Six Sigma, PMP, or ITIL certifications.

Culture & Benefits

• Dynamic, hybrid-friendly work environment.
• Comprehensive Be Well programs supporting financial, mental, and physical health.
• Access to cutting-edge learning opportunities and certifications from Microsoft, Google, and Amazon.
• Culture focused on kinship, belonging, and professional growth.