Technical Account Manager

TL;DR

Technical Account Manager: Managing IT project onboarding and service delivery for global clients with an accent on stakeholder communication, IT procurement, and operational stability. Focus on coordinating IT resources, resolving outages, and maintaining solution design documentation within a BAU environment.

Location: Must be based in Cape Town, South Africa

Company

hirify.global is a global leader in intelligent operations and transformation, providing AI-powered platforms and domain expertise to over 700 clients across diverse industries.

What you will do

• Manage IT project onboarding for new clients and provide weekly status reporting to stakeholders.
• Coordinate IT resources to meet project timelines and manage IT procurement processes.
• Maintain strong relationships with client IT teams to ensure smooth BAU operations.
• Take ownership of IT outages, driving rapid resolution to minimize downtime.
• Draft and present IT Service Delivery reports to senior management.
• Review business processes to identify risks and suggest improvements.

Requirements

• Must be based in Cape Town, South Africa
• IT qualification required unless candidate has over 5 years of relevant IT experience.
• Ability to work after hours and weekends when required for client changes and UAT.
• Strong communication skills and ability to proactively chase stakeholders for outstanding actions.
• Experience in managing project plans, timelines, and solution design documentation.

Nice to have

• ITIL V3 Certification
• Tertiary qualification
• Management qualification