Lead Configuration & Integration Engineer (Customer Success) (AI)

TL;DR

Lead Configuration & Integration Engineer (Customer Success) (AI): Owning end-to-end delivery of integrations between Brightflag and customer systems with an accent on requirements gathering, scalable integration design, and building/testing/deploying API-driven workflows. Focus on troubleshooting cross-system issues, managing integration workstreams, and accelerating integration delivery using generative AI coding tools.

Location: USA (NY Remote) — hybrid schedule with 2–3 days/week in the New York office or remote on Eastern or Central Time Zones in the US; New York or Chicago locations are strongly preferred.

Salary: $89,600.00–$157,000.00 USD (base) + bonus eligibility

Company

Brightflag is an AI-powered enterprise legal management platform within hirify.global’s Legal & Regulatory division.

What you will do

• Own the end-to-end lifecycle of customer integrations from discovery through delivery and post-go-live hypercare
• Lead requirements gathering and solution design sessions with technical and business stakeholders
• Translate requirements into technical designs including data mappings, API interactions, workflows, and validation rules
• Design, build, test, and deploy integrations between Brightflag and third-party systems; write and maintain custom code/scripts/transformations as needed
• Use generative AI coding tools (e.g., Codex, Claude Code) to accelerate development, testing, and documentation with sound technical judgment
• Manage integration workstreams (planning, coordination, timelines, delivery tracking) and ensure performance, reliability, and data integrity; troubleshoot root causes across systems and APIs

Requirements

• 5+ years delivering API-based integrations in a customer-facing or solutions engineering role
• Hands-on experience implementing integrations (coding, scripting, or configuring), not only designing
• Strong knowledge of REST APIs, JSON/XML, and authentication methods (OAuth, API keys, etc.)
• Experience translating requirements into data mappings, workflows, and technical specifications
• Proven ability to manage projects end-to-end with stakeholder communication and timeline ownership
• Ability to work directly with customers and explain technical concepts in clear, business-friendly language

Nice to have

• Experience integrating with financial/Accounts Payable systems (e.g., NetSuite, SAP, Oracle, Coupa)
• Experience with integration platforms/middleware (e.g., MuleSoft, Boomi)
• Experience with API testing/documentation tools (e.g., Postman, Swagger)
• Proficiency in a programming language such as Python, JavaScript, or Java
• Experience working in Agile environments using tools like Jira or Asana

Culture & Benefits

• Flexible work arrangements: hybrid (2–3 days/week in New York office) or remote within Eastern/Central US time zones
• Competitive compensation with base salary plus bonus eligibility
• 401(k) plan with company match
• Comprehensive health insurance, life insurance, and long-term illness/income protection
• Medical, dental, and vision plans; FSA/HSA; commuter benefits; tuition assistance; vacation and sick time; paid parental leave
• Benefits and programs designed to support work-life balance

Hiring process

• Participate in interviews without assistance from AI tools or external prompts; in-person interviews may be required
• Remove virtual backgrounds and expect potential onsite appearance at a hirify.global office as part of recruitment
• Use of AI-generated responses or third-party support during interviews may lead to disqualification