Room Reservation Supervisor (Luxury Hospitality)

Location: hirify.global, Tokyo, Japan

Company

hirify.global is a luxury hotel within the Bvlgari Hotels & Resorts portfolio, developed in partnership with Bulgari and Marriott International.

What you will do

• Oversee daily Reservations Department operations and ensure accurate handling of reservation requests, amendments, and cancellations.
• Manage telephone, email, and other guest communications while delivering personalized reservation experiences.
• Verify room availability and rates, explain reservation policies, anticipate guest preferences, and coordinate special requests.
• Maximize room revenue through strategic upselling and relationship-based selling.
• Work with Sales & Marketing and operational departments on revenue generation, quality assurance, and continuous improvement.
• Support the Assistant Manager or Manager with team development, training, and departmental projects.

Requirements

• Japanese and English speaking and writing skills are required.
• High school diploma or GED.
• Ability to follow company policies, procedures, and luxury hospitality standards.
• Ability to maintain high standards of guest satisfaction, service excellence, and attention to detail.

Nice to have

• One year of experience in guest services, front desk, or a related professional area.
• Experience with LQA and Forbes service standards.

Culture & Benefits

• Work in a luxury hospitality environment connected to the Bvlgari brand.
• Join a portfolio of Bvlgari Hotels & Resorts with Marriott International.
• Equal opportunity workplace committed to inclusion and non-discrimination.