Java Application Engineer (IVR)

TL;DR

Java Application Engineer (IVR): Developing and maintaining cloud-based, stateful IVR applications for voice contact center systems with an accent on Java EE, Spring Boot, and microservices architecture. Focus on troubleshooting complex production issues, integrating internal services, and implementing operational improvements to enhance customer experience.

Location: Toronto, Canada (Remote-friendly)

Company

hirify.global is a global IT services and consulting company that supports digital transformation for large enterprises through a values-driven culture of relentless performance.

What you will do

• Design, develop, and maintain IVR applications based on business and technical requirements.
• Integrate IVR solutions with key internal services.
• Monitor IVR systems and implement operational improvements to enhance customer experience.
• Troubleshoot and resolve issues within the voice contact center and IVR environments.
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions.
• Participate in forward-looking initiatives to improve call steering and IVR architecture.

Requirements

• 4+ years of professional software development experience with a strong focus on Java.
• Strong Java programming skills in Java EE and Spring Boot / Spring Core.
• Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns.
• Experience working with SQL for application configuration and data-driven logic.
• Practical experience designing and developing microservices and distributed systems.
• Hands-on experience with cloud platform engineering, preferably AWS.
• Experience with containerization and orchestration using Docker and Kubernetes.

Nice to have

• Understanding of voice contact center systems and IVR platforms.
• Experience developing IVR applications.
• Understanding of AI integration and LLM-based architectures.
• Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML).

Culture & Benefits

• ForeverRemote work culture providing flexibility.
• Comprehensive compensation and benefits package including health insurance.
• Professional development opportunities including certification programs and mentorship.
• Relocation program support.
• Inclusive and supportive multicultural environment.