Senior Operations Reliability Engineer (Messaging Platforms)

TL;DR

Senior Operations Reliability Engineer (Messaging Platforms): Maintaining and improving the reliability, security, and operational maturity of enterprise messaging services with an accent on Microsoft Exchange and Mimecast. Focus on incident resolution, AIOps tuning, and automating complex messaging workflows to transition from reactive support to proactive reliability practices.

Location: Must be based in the United Kingdom

Company

hirify.global is an AI-powered experience orchestration platform provider that connects people, systems, and data to drive customer loyalty and operational efficiency.

What you will do

• Resolve complex messaging-related incidents and serve as a senior escalation point.
• Monitor observability and AIOps platforms to detect anomalies and service degradation.
• Develop and enhance PowerShell scripts to automate repetitive messaging administration tasks.
• Tune alerting thresholds and correlation rules to reduce noise and improve signal quality.
• Lead post-incident reviews to identify systemic fixes and reliability improvements.
• Collaborate with security and network teams to ensure messaging governance and platform stability.

Requirements

• Must be based in the United Kingdom
• 5+ years of experience supporting enterprise messaging platforms.
• Strong hands-on experience with Microsoft Exchange Online and Exchange On-Premises.
• Experience administering or supporting Mimecast or similar email security platforms.
• Proficiency in PowerShell for messaging administration and automation.
• Experience with monitoring, observability, and ITSM platforms like ServiceNow.

Culture & Benefits

• Competitive benefits and perks comparable to large tech companies.
• Emphasis on independence and ownership of work.
• Collaborative environment focused on empathy and innovation.
• Participation in a shared, rotational on-call schedule.