Senior Software Engineer (Reliability)

TL;DR

Senior Software Engineer (Reliability): Building and maintaining incident response processes and reliability tooling for a high-scale financial platform with an accent on observability, incident leadership, and operational excellence. Focus on designing failure mitigation strategies, improving MTTD/MTTR metrics, and driving post-incident governance across hundreds of services.

Location: Must be based in New York, NY (Hybrid: 3 days/week in-office)

Salary: $196,000–$230,000 USD

Company

A leading financial technology company on a mission to democratize finance for all.

What you will do

• Drive long-term reliability and observability strategy across infrastructure.
• Lead incident mitigation efforts, coordinating service owners and facilitating time-sensitive decisions.
• Develop and maintain incident management processes to minimize customer impact.
• Define and maintain global dashboards and alerts tied to critical user journeys and business metrics.
• Evolve incident response tooling and drive post-incident governance and learning.
• Design next-generation failure mitigation strategies and build frameworks for improved observability.

Requirements

• 5+ years of software engineering experience with significant production operations background.
• 2+ years focused on reliability engineering, infrastructure, or distributed systems.
• Hands-on experience in incident leadership roles (e.g., Incident Commander, primary on-call).
• Deep knowledge of observability frameworks (e.g., OpenTelemetry, Prometheus, Grafana) and fault-tolerant architecture.
• Experience with multi-region/multi-cluster architectures and capacity planning.
• Must be able to work from the New York office at least 3 days per week.

Culture & Benefits

• Performance-driven compensation including bonus programs and equity ownership.
• 100% paid health insurance for employees and 90% for dependents.
• 401(k) matching and employer-paid life/disability insurance.
• Lifestyle wallet for wellness and learning expenses.
• Generous time off including holidays, sick time, and parental leave.
• Exceptional office experience with catered meals and collaborative workspaces.