Manager, Customer Solutions Engineering

TL;DR

Manager, Customer Solutions Engineering: Oversee delivery of mainframe migration solutions and services globally with an accent on COBOL and ChangeMan project execution, service quality, and client satisfaction. Focus on leading customer-facing engagements, coordinating cross-functional teams worldwide, and applying deep mainframe architecture and technical expertise to drive sustainable outcomes.

Location: Newbury, United Kingdom

Company

hirify.global delivers mainframe migration solutions and services for enterprise customers.

What you will do

• Lead the COBOL and ChangeMan practice by setting team goals, planning timelines, and tracking delivery progress.
• Manage resource allocation and workloads based on incoming customer requests and projects.
• Coordinate with Sales, Pre-Sales, Delivery, and Product Engineering to drive sustainable customer solutions.
• Handle customer escalations and strategy questions in partnership with Project Delivery.
• Provide value-driven consulting to customers, including discovery, scoping, and solution proposals.
• Mentor junior consultants and develop customer and internal training materials for Rocket products.

Requirements

• 8+ years in related information technology roles.
• 5+ years of project management, consulting, or management experience.
• 5+ years of development, application lifecycle, or change management experience.
• Strong interpersonal, critical thinking, analytical, and problem-solving skills.
• Excellent written and verbal communication and relationship management skills.
• Experience working with legacy platforms (Mainframe, IBM i) is a plus.

Culture & Benefits

• Inclusive workplace focused on diversity, equity, and belonging.
• Background and reference checks included in the hiring process.
• Reasonable accommodations available during the hiring process.
• Global customer delivery with cross-functional collaboration across teams.

Hiring process

• Application review followed by background and reference checks.
• Interviews to assess leadership, customer solutions delivery, and technical expertise.