Sr. Support Engineer (SAP HANA/Basis)

TL;DR

Sr. Support Engineer (SAP HANA/Basis): Providing mission-critical remote support for complex SAP environments with an accent on troubleshooting, performance tuning, and system architecture. Focus on diagnosing serious technical issues, developing break fixes, and acting as a technical advisor for global enterprise clients.

Location: Must be based in Japan (Remote)

Company

hirify.global is a leading global provider of enterprise software support, managed services, and innovative Agentic AI ERP solutions for Oracle, SAP, and VMware.

What you will do

• Solve complex customer issues using methodical troubleshooting and expert knowledge of SAP applications.
• Provide remote-based functional support and training for specialist SAP modules.
• Develop application break fixes for critical product defects and create scripts to correct data issues.
• Manage key assigned accounts as a technical and functional advisor.
• Collaborate in a 24x7x365 virtual team environment, requiring flexibility with hours.
• Support client customizations and provide implementation best practices advice.

Requirements

• 10+ years of relevant SAP experience, specifically with SAP S4 HANA and Basis.
• Must be able to speak, read, and write English fluently.
• Expertise in SAP HANA in-Memory Platform architecture, installation, and performance tuning.
• Working knowledge of system administration (Linux, Solaris, AIX, or Windows) and databases (Oracle, MS-SQL, DB2, Sybase).
• Experience with ABAP debugging and troubleshooting.
• Must be able to work remotely from a home-based office in Japan.

Nice to have

• SAP certifications.
• Experience with SAP SWPM tool.
• Knowledge of SAP Industry Solutions or Country Specific Solutions.
• Consulting background or experience with global implementations.
• Fluency in an additional language.

Culture & Benefits

• Work with a global team of extraordinary professionals in a collaborative environment.
• Opportunity to work on challenging, mission-critical enterprise software projects.
• Commitment to diversity, inclusion, and philanthropic efforts through the hirify.global Foundation.
• Comprehensive compensation and benefits package.
• Focus on continuous learning and professional growth.