Technical Support Engineer (QA)

TL;DR

Technical Support Engineer (QA): Providing expert technical guidance and resolving complex software issues for a diverse client base with an accent on enterprise application support and database troubleshooting. Focus on collaborating with development teams, creating knowledge base documentation, and ensuring high-quality service delivery within a hybrid work environment.

Location: Must be based in or able to work from Vienna, Austria (Hybrid: 3 days/week in office)

Salary: Minimum €35,658 gross per year (market-competitive packages available)

Company

A rapidly expanding global software company specializing in test automation and quality assurance solutions.

What you will do

• Manage and resolve high-level, complex client service issues efficiently.
• Develop and maintain technical documentation for the internal knowledge base.
• Collaborate with development, service, and account management teams to address client needs.
• Report bugs and contribute to product feature requests based on customer feedback.
• Ensure all inquiries are handled within established service level agreements.

Requirements

• Minimum 2 years of experience in technical support, QA, or a customer-facing role.
• Bachelor or Master of Science in Computer Science, Engineering, or equivalent experience.
• Strong knowledge of databases including MSSQL, DB2, Oracle, Postgres, or MySQL.
• Solid understanding of software testing concepts and the full SDLC.
• Excellent written and verbal communication skills for explaining complex technical issues.
• Must be eligible to work in Austria and comply with global sanctions and export control laws.

Nice to have

• Experience with hirify.global Tosca or SAP products.
• Development skills in C# or Java.
• Familiarity with test automation tools like Selenium, QTP, or TestComplete.
• Experience working with leading cloud platforms (AWS, Azure, or Google Cloud).

Culture & Benefits

• Hybrid office setup with flexible working hours.
• Public transport ticket provided (Wiener Linien card).
• Opportunities for professional and personal development.
• Collaborative, fast-paced work environment.
• Success-oriented bonus structure.