Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Building and nurturing strong, lasting partnerships with merchants to ensure optimal service delivery and product adoption. Focus on gathering merchant feedback, understanding their experience, and collaborating with internal teams to shape the future of the payment infrastructure.

Location: Must be based in Milan, Italy (Office-first culture: 4+ days per week in the office)

Company

hirify.global is a rapidly growing fintech company reinventing payments and serving as a leading acquirer in the UK.

What you will do

• Build and maintain long-term relationships with merchants to drive their success.
• Act as the primary point of contact for merchant feedback and experience.
• Collaborate with cross-functional teams to improve product features and service quality.
• Ensure merchants receive the highest standard of service and support.
• Analyze merchant needs to contribute to the evolution of the payment platform.

Requirements

• Must be based in Milan or able to work from the office 4+ days per week.
• Proven experience in customer success or account management.
• Strong communication and relationship-building skills.
• Ability to work effectively in an office-first environment.

Culture & Benefits

• Office-first culture fostering collaboration and team engagement.
• Opportunity to work in a fast-paced, disruptive fintech environment.
• Emphasis on autonomy, trust, and ownership.
• Investment in people as the primary competitive advantage.