Online Marketing Support Specialist

TL;DR

Online Marketing Support Specialist (Online Marketing): Handling inbound and outbound customer communications for online marketing requests in the product suite with an accent on applying online marketing knowledge to troubleshoot issues and resolve escalations. Focus on documenting client transactions, making basic campaign changes, and communicating customer feedback and trends to the right department leaders.

Location: Cebu, Philippines

Company

hirify.global provides domain, brand, and website management services with enterprise-grade security.

What you will do

• Learn and expand knowledge of online marketing and the hirify.global product suite.
• Handle inbound and outbound customer calls via phone queues and manage online marketing modification requests.
• Use learned product and online marketing knowledge to answer questions, solve problems, and resolve customer issues.
• Document all client transactions and communicate customer needs to appropriate department leaders.
• Make basic/minor campaign changes (e.g., photo edits, copy changes) or coordinate needed changes with other departments.
• Set customer performance expectations and recommend upsell/cross-sell options when appropriate.

Requirements

• Excellent verbal and written communication skills.
• At least 1 year of professional experience (internships or unrelated roles may count).
• Strong customer service orientation, empathy, and ability to identify root causes quickly.
• Ability to fully handle escalations and de-escalate angry/irate customers with minimal supervisor input.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, etc.).
• Must be able to work in Cebu, Philippines.

Culture & Benefits

• Work-life balance focus.
• Diversity and inclusion with multiple affinity groups.
• Competitive HMO benefits (including 200k MBL with one free dependent after one year of service).
• Punctuality bonus and generous vacation policy.
• Learning and development opportunities with mentorship and career growth.

Hiring process

• Interviews to assess communication skills, customer handling, and fit with core values.
• Evaluation of ability to manage escalations and maintain productivity/quality standards.