Operations Client Partner (French)

TL;DR

Operations Client Partner (French): Serving as the primary operational contact for corporate clients to deliver tailored solutions and manage project lifecycles with an accent on requirement gathering, quality assurance, and cross-functional coordination. Focus on building strong client relationships, resolving operational escalations, and optimizing database production workflows.

Location: Must be based in Warsaw, Poland (Hybrid: 2 days/week in office).

Salary: 102,000 – 120,000 PLN gross per year.

Company

hirify.global is a global consumer intelligence company providing comprehensive insights into consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Act as the primary operational point of contact for corporate clients, managing requirements, delivery timelines, and quality issues.
• Coordinate with internal Customer Success and Sales teams to ensure accurate information exchange and project alignment.
• Translate client requirements into actionable internal work orders and monitor progress through to delivery.
• Partner with internal operations teams to troubleshoot inquiries and ensure efficient workflow resolution.
• Identify opportunities to enhance client data and suggest improvements for more robust database production.
• Participate in operational, quality review, and escalation meetings to maintain high service standards.

Requirements

• 2+ years of experience working with corporate clients is a MUST.
• Fluency in both English and French is required.
• Strong problem-solving and analytical skills with the ability to interpret data.
• Excellent communication skills and a client-centric mindset.
• Ability to manage multiple projects effectively across different teams.
• Must be able to work from the Warsaw office 2 days per week.

Culture & Benefits

• Hybrid work model with provided home office equipment.
• Private medical coverage through Medicover and life insurance.
• Access to LinkedIn Learning for professional development.
• Employee Assistance Program (EAP) for 24/7 confidential support.
• Volunteer time off and additional days off for significant life moments.
• Multisport card and benefit platform for cultural events.