Privacy Analyst (Customer Support)

TL;DR

Privacy Analyst (Customer Support): Managing customer and law enforcement inquiries regarding privacy laws, policies, and regulatory compliance with an accent on data protection lifecycle management. Focus on driving internal process improvements, mentoring team members, and ensuring high-level customer satisfaction through expert support services.

Location: Must be based in Portugal

Company

hirify.global is an industry leader in identity-centric security solutions, serving over 150 countries with scalable technologies.

What you will do

• Manage the end-to-end lifecycle of data privacy requests within regulatory timelines.
• Handle inquiries from customers, end users, and law enforcement regarding privacy policies and compliance.
• Drive internal process improvement initiatives and lead organizational projects.
• Collaborate with support engineers, product managers, legal, and security teams to resolve customer issues.
• Mentor and guide team members according to company values.
• Act as a primary point of contact for the customer base regarding privacy concerns.

Requirements

• Fluent spoken and written English
• Experience using support ticketing systems like Zendesk or Salesforce.
• Strong problem-solving skills and ability to work independently.
• High attention to detail and commitment to handling sensitive data responsibly.
• Ability to prioritize tasks effectively based on business needs.
• Strong communication skills for working with technical and non-technical stakeholders.

Nice to have

• Knowledge of data protection legislations such as GDPR, CCPA, CPRA, or PIPEDA.
• Experience in a customer-facing or public-facing support role.
• Experience following scripted processes and logging detailed information.

Culture & Benefits

• Flexible work options including remote, hybrid, or on-site arrangements.
• Commitment to professional growth through learning-forward initiatives.
• Inclusive culture focused on diversity, respect, and global collaboration.
• Supportive environment with global affinity groups.