Hardware Failure Analysis Engineer (Electronics)

TL;DR

Hardware Failure Analysis Engineer (Electronics): Investigating and diagnosing product hardware, software, and system complaints to drive quality improvements with an accent on hands-on troubleshooting and data-driven failure analysis. Focus on resolving complex technical issues in consumer electronics and medical devices to reduce the cost of poor quality.

Location: Must be based in Minnesota (Not Negotiable)

Salary: $80,000–$90,000

Company

hirify.global is a global leader in hearing aid technology, operating as part of the GN Group with a history dating back to 1869.

What you will do

• Perform hands-on troubleshooting and root cause analysis on product returns and reported defects.
• Collaborate with R&D, Operations, and Global Quality teams to resolve customer complaints and implement product improvements.
• Support new product launches through specialized quality monitoring and high-priority investigations.
• Manage and document complaint cases using Salesforce and ERP systems.
• Implement new tools and processes for system-level troubleshooting and symptom reproduction.
• Ensure compliance with quality documentation and change control processes.

Requirements

• Must be based in Minnesota (Not Negotiable)
• Engineering degree in electrical engineering.
• 2+ years of experience in hands-on product failure analysis within consumer electronics, microelectronics, or high-tech medical products.
• Strong critical thinking and analytical skills with a data-driven approach to problem-solving.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in a manufacturing and office environment.

Nice to have

• Bachelor’s degree in engineering or mechanical engineering.
• Experience with quality methodologies such as A3, FMEA, NCR, and CAPA.
• Knowledge of regulated environments (ISO 13485:2016, ISO 9001, FDA QSR).
• Data analysis experience.

Culture & Benefits

• Competitive salary with discretionary bonus eligibility.
• Comprehensive health insurance and 401(k) plan.
• Paid time off and paid holidays.
• Opportunity to work in a purpose-driven environment focused on improving hearing health.