Support Engineer (SAP CO-PCA)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Engineer (SAP CO-PCA): Providing Level 3 support for mission-critical SAP Controlling environments with an accent on Product Costing (CO-PC) and Profitability Analysis (CO-PA/PCA). Focus on troubleshooting complex cost flows, managing incident lifecycles, and ensuring system performance for global manufacturing clients.
Location: Must be based in Brazil
Company
is a global provider of end-to-end enterprise software support, products, and services, serving as a leading third-party support provider for Oracle, SAP, Salesforce, and AWS.
What you will do
- Provide Level 3 support for incident management, problem resolution, and service requests within defined SLAs.
- Analyze and troubleshoot bugs, defects, and cost flow issues across SAP CO, PP, MM, and FI modules.
- Gather and analyze business requirements for enhancements, translating them into functional design specifications.
- Conduct unit and integration testing, support UAT, and manage cut-over activities for production changes.
- Monitor client environments using internal tools to ensure system stability and performance tuning.
- Collaborate with global stakeholders, including finance business users and cross-functional SAP teams.
Requirements
- Must be based in Brazil
- Fluent English and Portuguese required
- 5 to 9 years of experience in SAP CO functional support
- Deep expertise in SAP CO-PC (Product Costing) and CO-PA/PCA (Profitability Analysis)
- Experience with SAP ECC and/or S/4HANA environments
- Strong understanding of integration points between CO and logistics modules (PP, MM)
Nice to have
- Knowledge of ITIL v3 or v4 frameworks
- Experience with ticketing tools like ServiceNow
- Understanding of Agile and traditional project management methodologies
- Spanish language proficiency
Culture & Benefits
- Opportunity to work in a global, Nasdaq-listed organization with a diverse and inclusive environment.
- Engagement with a wide range of Fortune 500 and mid-market clients across various industries.
- Focus on professional growth and learning in a fast-paced, challenging support environment.
- Commitment to mutual respect, collaboration, and community impact through the Foundation.
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