Technical Implementation Specialist (Retail)

TL;DR

Technical Implementation Specialist (Retail): Providing high-level technical support for NCR R10 software and hardware products with an accent on troubleshooting complex production issues and database performance. Focus on managing escalations, writing SQL queries, and collaborating with development teams to ensure system reliability for global retail clients.

Location: Bollengo, Italy

Salary: 27.000€ gross per year

Company

hirify.global is a global leader in retail and financial technology solutions, providing innovative self-service and point-of-sale systems to businesses in over 150 countries.

What you will do

• Manage technical support caseloads and provide 2nd-level troubleshooting for production systems.
• Diagnose, recreate, and track software defects through internal systems.
• Develop ad-hoc solutions and scripts to address production issues.
• Mentor L1 support technicians and maintain technical documentation.
• Collaborate with developers, testers, and project managers to improve system performance.
• Participate in a 24/7 global support rotation, including on-call after-hours shifts.

Requirements

• 3-5 years of experience in a senior technical support role, preferably in the retail industry.
• Strong proficiency in writing SQL queries is mandatory.
• Technical background in .NET, scripting (PowerShell, VB, batch), web services, XML, and HTML.
• Solid troubleshooting skills and experience with Microsoft technologies (SQL Server, IIS, SCCM).
• Excellent analytical mindset and professional communication skills.
• Must be available for on-call after-hours duties.

Nice to have

• Bachelor's degree in a related discipline.
• Experience with POS systems, ESB, or SCOM.
• ITIL certification or background in an ITIL-driven environment.

Culture & Benefits

• Opportunity to work with world-leading retailers and grocers.
• Career progression paths within a global industry leader.
• Collaborative team environment focused on innovation and technical excellence.
• Employment under the CCNL Terziario Distribuzione Servizi collective agreement.