Client Care Coordinator

TL;DR

Client Care Coordinator: Supporting customer service and clinic operations across the QLD North region with an accent on client care, rostering/clinic coverage, and acting as 3IC for multi-site coordination. Focus on delivering consistent client experience while improving operational efficiency and coordinating local marketing event logistics.

Location: Brisbane, Australia

Company

hirify.global provides hearing care solutions through brands including Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova.

What you will do

• Ensure high levels of customer service and client care across the QLD North region.
• Assist with rostering and arrange/provide clinic coverage when required.
• Support and improve efficiency of clinic operations across the region.
• Provide training and general support to the Client Care team.
• Help plan and coordinate local area marketing events, including logistics.
• Act as 3IC for the QLD North region.

Requirements

• Solid experience in client care and administration, ideally in a multi-site environment (allied healthcare experience highly regarded).
• Flexibility with a hands-on, agile approach.
• Ability to travel between clinics.
• Strong people skills with ambition/potential to step into a future leadership role.
• Excellent communication and active listening skills.
• Strong resilience, self-motivation, energy, and excellent organisational/time management skills.

Culture & Benefits

• Permanent full-time role with a competitive remuneration package including base salary plus monthly performance bonuses.
• Salary packaging options, uniform allowance, and paid parental leave.
• Paid birthday leave, employee discounts via an Employee Enrichment Hub, and discounts on Sonova products for family.
• Online Wellbeing Centre and Employee Assistance Program (EAP).
• Access to LinkedIn Learning and opportunities to grow and develop.
• Values-driven, people-centered culture with a supportive team.

Hiring process

• Application review followed by interviews to assess fit for client care, administration, and multi-site coordination responsibilities.