Client Engagement & CRM Manager

TL;DR

Client Engagement & CRM Manager (HubSpot): Lead CRM transformation and global enablement to embed client engagement and account development routines, with an accent on CRM governance, automation, and data quality across multiple countries. Focus on building reporting frameworks and dashboards, optimizing segmentation and CRM-driven communications, and serving as the go-to expert for CRM-related topics and integrations.

Location: Dublin 2, Dublin, Ireland

Company

hirify.global Partners is a global management consulting firm focused on delivering technology-enabled consulting outcomes.

What you will do

• Embed CRM and client engagement routines into commercial habits across country teams.
• Drive CRM governance: data models, workflows, user roles, documentation, training materials, and best practices.
• Continuously improve CRM as a strategic asset for customer intelligence, communication automation, and account strategy execution.
• Build reporting frameworks and dashboards to track account development and client engagement metrics.
• Strengthen account management discipline with routines like account reviews, client touchpoint planning, and stakeholder mapping.
• Own CRM quality (data hygiene, accuracy, consistency) and optimize automation workflows, segmentation logic, and CRM-driven communications.

Requirements

• 3+ years of experience as a CRM Manager, CRM Lead, or transformation-oriented CRM Specialist.
• Solid CRM systems background with HubSpot mandatory, including automation, segmentation, reporting, and cross-team enablement.
• Experience supporting organizational change, driving adoption, and securing stakeholder engagement.
• Strong understanding of data governance, data quality principles, and CRM architecture.
• Fluency in English (mandatory).
• Strong analytical skills and the ability to structure data into insights and action plans.

Nice to have

• French language skills.

Culture & Benefits

• Opportunity to join an expanding team within a global marketing organization.
• Focus on delivering high-quality expertise and measurable outcomes for clients.
• Equal opportunity employer committed to diversity, inclusion, and employee well-being.
• Work with a diverse, international consultant base across multiple offices.

Hiring process

• Interviews to assess CRM transformation experience, HubSpot expertise, and stakeholder management skills.
• Discussion of how to drive adoption, governance, and reporting improvements in a global environment.