Client Service Specialist (Consumer Intelligence)

TL;DR

Client Service Specialist (Consumer Intelligence): Delivering market insights and driving adoption of the NIQ platform for manufacturers and retailers with an accent on strategic partnership and ROI demonstration. Focus on educating customers on platform features, identifying upsell opportunities, and providing feedback to product teams.

Location: Kyiv, Ukraine

Company

NIQ is the world's leading consumer intelligence firm, providing comprehensive insights into consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Act as a strategic partner and market expert for clients in specific industry segments.
• Deliver insightful presentations and actionable recommendations based on market data.
• Drive adoption and engagement of the NIQ platform by demonstrating clear ROI to clients.
• Manage client onboarding and educate customers on the most relevant platform functionalities.
• Identify leads for cross-sell and upsell opportunities within the client organization.
• Collaborate with product and account management teams to optimize the client experience.

Requirements

• Fluent in Ukrainian and very good English language skills.
• University degree (suitable for fresh graduates with some part-time working experience).
• Interest in durable consumer goods product categories and markets.
• Strong presentation, communication, and analytical skills with a client-centric approach.
• Proactive attitude and ability to collaborate with multi-disciplined teams.

Culture & Benefits

• Flexible working environment.
• Professional development via LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• Volunteer time off.