Head of Customer Trust (QA)

TL;DR

Head of Customer Trust (QA): Leading the company-wide center of QA excellence to elevate product quality to top-tier tech standards with an accent on automated testing processes and quality management systems. Focus on reducing production bugs by 50%, implementing AI-based QA approaches, and integrating testing into the development lifecycle.

Location: Remote (Must be based in Europe)

Company

hirify.global is an AI-native platform enabling enterprises to build hybrid workforces of humans and AI agents to manage multilingual content at scale.

What you will do

• Build a quality management system aimed at reducing production bugs by 50%.
• Collaborate with Engineering Directors to establish automated testing processes, including unit, API, and end-to-end tests.
• Integrate testing into the development lifecycle by engaging developers in quality maintenance.
• Define key quality metrics and test strategies to assess process efficiency and test case effectiveness.
• Continuously implement and evolve AI-based QA approaches.

Requirements

• 10+ years of experience as a QA engineer, with 5+ years leading teams of 5+ people.
• Proven track record of establishing and supporting comprehensive testing processes.
• 5+ years of practical experience in test automation for REST API and UI using a high-level language (C# preferred).
• Proficiency with Selenium Webdriver, Git, and Allure.
• Experience with Docker and DevOps practices is a significant advantage.
• Must be based in Europe.

Nice to have

• Experience in hiring, motivating, and mentoring team members to reach personal goals.
• Practical experience in integrating automated testing processes.

Culture & Benefits

• Fully remote work environment within a global team spread across 30 countries.
• Opportunity to join a high-growth, well-funded AI-native organization (130-150% YoY growth).
• High-impact role helping the company transition to a scale-up exceeding $100M ARR.
• Inclusive culture focusing on respect, diversity, and direct, honest communication.
• Environment that encourages the use of AI Agents to accelerate decision-making and strategic work.