Customer Service Technician

TL;DR

Customer Service Technician (Telecom/Fiber): Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks with an accent on outside plant repairs, cable work, and safety compliance. Focus on diagnosing network issues, performing field maintenance, and supporting customer-facing work across assigned service areas.

Location: 127 N Market St, Elizabethtown, PA

Company

hirify.global provides fast, reliable internet connections and is upgrading copper to fiber optic technologies to serve rural markets.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including wiring and equipment
• Perform maintenance and repair on outside plant facilities within assigned geographic service areas
• Climb poles, dig up and bury cable, and work in utility access holes or controlled environmental vaults (CEV)
• Locate buried telephone cables and assist with cable splicing and related maintenance
• Follow all safety rules and regulations during field work
• Support sales and marketing activities and direct customer-facing work and sales referrals

Requirements

• High school diploma or equivalent experience
• Ability to distinguish colors on facilities
• Ability to handle extension ladders (up to 75 lbs routine work) and utility access hole covers (up to 150 lbs)
• Ability to complete service tech boot camp training, including POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations
• Basic computer skills (MS Office applications)
• Valid driver’s license and satisfactory driving record; ability to work outside in all weather conditions and at various hours, including weekends and holidays

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, and life insurance
• 401K plan with company match and paid time off
• Employee assistance program
• Hybrid workforce approach depending on role, with technology to stay connected
• Inclusion and belonging emphasized through “Being Real” values

Hiring process

• Application review followed by interviews and role-specific evaluation
• Training expectations include completing the service tech boot camp program