Customer Support Specialist (iGaming)

TL;DR

Customer Support Specialist (iGaming): Providing timely and empathetic support to users from Chile, Peru, Europe, and Canada via chat and email with an accent on problem-solving and quality standards. Focus on maintaining a smooth customer journey, handling responsible gaming protocols, and optimizing user experiences through interaction insights.

Location: Must be based in Santiago, Chile (Onsite)

Salary: CLP 1,513,204 per month

Company

An award-winning gaming company providing sportsbook, casino, and poker platforms globally, part of the Sega Sammy Creation segment.

What you will do

• Provide friendly and accurate support to customers via live chat and email.
• Solve customer queries and collaborate with other teams to ensure a smooth user experience.
• Share interaction insights to help improve the overall customer journey.
• Apply internal routines and quality standards, including responsible gaming and data handling.
• Translate website texts and newsletters as required.
• Support the Services Department and help mentor or train new team members.

Requirements

• Must be based in Santiago, Chile.
• Fluent communication in both Spanish and English.
• Ability to work a rotating schedule (8–10 hour shifts between 12 PM and 4 AM), including weekends and holidays.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency with computers and efficient troubleshooting.
• Detail-oriented organization and ability to stay calm under pressure.

Culture & Benefits

• Monthly reimbursement for sports or health activities after the probation period.
• Training allowance for customer service courses and workshops.
• Access to legendary company-wide events and global networking.
• Multicultural and diverse work environment.
• Complimentary poker training for beginners.

Hiring process

• Phone screening and in-person interview with HR.
• Interview with the Team Lead and a language test.
• Background check and final offer.