Business Support & Ticketing Management (IT Consulting)

TL;DR

Business Support & Ticketing Management (IT Consulting): Managing business support workflows and ticketing systems for a consulting partner with an accent on business analysis and HR process optimization. Focus on coordinating service delivery, ensuring regulatory compliance, and solving operational challenges in a team environment.

Location: Hybrid, Lisbon, Portugal

Salary: €28,000–€52,000 / Year

Company

Specialized IT consulting partner with 18 years of experience helping clients make strategic decisions in a fast-moving market.

What you will do

• Manage business support operations and ticketing systems.
• Apply business analysis and consulting expertise to client needs.
• Oversee HR processes and ensure compliance with regulations.
• Collaborate within a team environment to drive service efficiency.

Requirements

• 2-5 years of expertise in business analysis or consulting.
• Proven experience with HR processes and regulations.
• English: Mandatory working proficiency.
• Location: Must be based in or able to work hybrid in Lisbon, Portugal.

Nice to have

• Proficiency in French.

Culture & Benefits

• No-term full-time contract with health insurance.
• 22 days of paid vacation plus 4 additional annual days.
• Meal allowance provided via Coverflex.
• Annual training budget and referral bonuses.
• Team-oriented culture within a dynamically growing international company.