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9 дней назад

IT Support / Service Desk Analyst (Bilingual)

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

IT Support / Service Desk Analyst (Bilingual): Provide first- and second-level technical support for end users, troubleshooting hardware, software, and system issues while managing tickets in a service desk environment. Focus on diagnosing complex problems, supporting desktop/laptop/mobile devices and Microsoft Office (Outlook, Excel, Word, Teams), and maintaining accurate incident documentation to ensure fast, high-quality resolution.

Location: Medellín, Colombia

Company

hirify.global delivers IT services and platform-enabled solutions, including managed services, application development, and cybersecurity.

What you will do

  • Provide first-level and second-level IT support for end users.
  • Troubleshoot and resolve hardware, software, and system-related issues.
  • Support desktop computers, laptops, printers, and mobile devices.
  • Install, configure, and maintain computer systems and applications.
  • Support Microsoft Office products (Outlook, Excel, Word, Teams) and assist with account setup, password resets, and access issues.
  • Manage and resolve tickets in the service desk/ticketing system, escalating complex issues and maintaining incident documentation.

Requirements

  • 2+ years of experience in IT Support, Service Desk, or Help Desk roles.
  • Experience supporting desktops, laptops, mobile devices, and related hardware.
  • Strong knowledge of Windows operating systems and Microsoft Office products.
  • Experience troubleshooting hardware and software issues.
  • Familiarity with ticketing systems and IT support processes.
  • Good written and verbal English communication skills.

Nice to have

  • Experience with Active Directory, Office 365, or Microsoft environments.
  • Basic understanding of networking concepts and remote support tools.
  • Exposure to ITIL processes or service management practices.
  • Experience supporting users in enterprise environments.

Culture & Benefits

  • Onsite work mode in Medellín, Colombia.
  • Fast-paced environment with a focus on customer satisfaction and timely resolution.
  • Emphasis on proactive problem-solving, organization, and working under pressure.
  • Strong documentation practices for incidents, requests, and resolutions.

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