Customer Operations Specialist (eMobility)

TL;DR

Customer Operations Specialist (eMobility): Managing customer interactions and operational processes for a global EV charging platform with an accent on high-quality support and brand representation. Focus on solving technical customer queries, managing social media presence, and improving the customer ecosystem.

Location: Hybrid in Wellington, New Zealand (up to 2 days per week from home)

Company

hirify.global is building a giant virtual charging platform to make electric vehicle ownership simple and smart.

What you will do

• Handle customer inquiries via email and online chat regarding sign-ups, card requests, and app feedback.
• Deliver high-quality care and support for EV drivers to maintain brand standards.
• Solve technical product queries by analyzing the product's technical side.
• Manage social media platforms and maintain the brand's tone of voice.
• Stay updated on new Electroverse features and communicate them to customers.
• Collaborate with the team to suggest improvements for the customer ecosystem.

Requirements

• Must be based in Wellington, New Zealand for hybrid work.
• Exceptional written communication skills with the ability to adapt tone based on the audience.
• Organized approach to daily operations and flexibility to handle new tasks in a fast-growing environment.
• Ability to handle technical tasks, such as pulling data from admin portals for reporting.
• Strong interest in and desire to learn about the EV industry and charging technology.