Client Services Specialist

TL;DR

Client Services Specialist: Providing exceptional support to online savings and agribusiness clients with an accent on resolving queries and managing banking processes. Focus on delivering high-quality customer service across phone and digital channels while building a long-term career in banking.

Location: Must be based in Hamilton, New Zealand. Candidates are required to work onsite for the first six months for training, with the possibility of remote work thereafter.

Company

hirify.global is a world-leading specialist in food and agribusiness banking committed to adding long-term value for clients.

What you will do

• Deliver exceptional customer service across phone, email, and digital channels.
• Resolve customer queries efficiently, aiming for first contact resolution.
• Investigate and resolve issues, including complaints and potential fraud cases.
• Support clients with products, services, and banking processes.
• Handle transactions, account requests, and general servicing tasks accurately.
• Maintain high-quality documentation and clear written communication.

Requirements

• Must be based in or able to work in Hamilton, New Zealand.
• Must be available to work onsite for the first six months.
• Excellent verbal and written communication skills.
• Strong customer focus and a positive, professional attitude.
• Ability to take ownership of requests and solve problems effectively.
• High attention to detail and accuracy.

Culture & Benefits

• Subsidised health insurance.
• Contribution to a corporate wardrobe.
• Excellent office environment and team events.
• Career development opportunities within a global organization.
• Ability to work from home after demonstrating key success metrics.

Hiring process

• Application review and screening.
• One or more interviews (online or in-person).
• Potential assignment or assessment.
• Legal screening prior to start.