Management Trainee (Customer Experience)

TL;DR

Management Trainee (Customer Experience): Developing automated dashboards and forecasting models to optimize customer journey and operational efficiency with an accent on data-driven decision making and CX optimization. Focus on synchronizing satisfaction survey results, transforming traffic forecasting, and building budget indicator panels.

Location: Budapest, Hungary (Office)

Company

A leading European low-cost airline dedicated to providing affordable and sustainable air travel.

What you will do

• Develop a unified view and automated dashboard for Customer Satisfaction Survey results across all contact center channels.
• Transform contact center traffic forecasting from rolling base volumes to a real-time view dashboard.
• Build and deploy an indicator panel for actual and forecasted costs to automate budget revisions.
• Execute ad hoc short-term sprint projects to support the CX department's weekly and monthly assignments.
• Collaborate across functional partnerships to improve decision-making and customer certainty in travel.

Requirements

• Active student status at a Hungarian university for at least one more year.
• Graduating from university within the next 2 years.
• Ability to work at least 20 hours per week.
• Fluency in English.
• Strong proficiency in MS Office.

Nice to have

• Previous traineeship experience.
• Interest in cross-functional collaboration and the aviation industry.

Culture & Benefits

• Opportunity to learn directly from industry experts through rotational placements across Functional Departments.
• Experience working on transformative, complex projects in a fast-paced environment.
• Potential for full-time employment upon successful completion of the program.
• Inclusive and diverse team environment with over 110 nationalities.