Operations Generalist (SaaS)

TL;DR

Operations Generalist (SaaS): Managing end-to-end operational workflows for a high-growth B2B platform with an accent on product implementation, AI tool integration, and infrastructure cost optimization. Focus on owning ambiguous problems, shipping solutions rapidly, and driving efficiency across recruitment, client support, and technical operations.

Location: Must be based in South Africa

Salary: Up to ZAR 500,000

Company

hirify.global is a high-growth B2B SaaS platform that enables companies to integrate interactive Stories into their own platforms to boost user engagement and revenue.

What you will do

• Manage end-to-end recruitment processes using modern technology.
• Handle product operations, including client software setup and proof-of-concept deployment.
• Provide direct front-line client support and gather feedback to improve product usage.
• Run evaluations for new AI models and manage the internal AI tooling stack.
• Oversee infrastructure and cloud billing to identify waste and optimize costs.

Requirements

• Must be based in South Africa
• Ability to own ambiguous tasks and ship solutions independently.
• Technical proficiency to read billing dashboards, run model evaluations, and communicate with developers.
• Experience in fast-paced or high-growth environments.
• Comfortable using AI tools to accelerate workflows.

Culture & Benefits

• Fully remote work environment within South Africa.
• 33 days of paid leave.
• Access to the latest hardware and AI-driven product workflows.
• Opportunity to work with globally recognized clients, particularly in the sports industry.

Hiring process

• Initial call with the Operations team.
• Compensated skills assessment exercise.
• Final interview with a team member.