Senior Incident Manager (AI)

TL;DR

Senior Incident Manager (AI Infrastructure): Leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and GPU clusters with an accent on rapid triage, cross-team coordination, and structured post-incident analysis. Focus on reducing MTTR, identifying systemic reliability gaps, and implementing corrective actions to improve operational resilience.

Location: Remote (USA) or Hybrid (San Jose, CA)

Salary: $125,000 – $195,000

Company

hirify.global is a leader in AI cloud infrastructure providing high-performance compute power for AI researchers and enterprises.

What you will do

• Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, and data center operations.
• Serve as Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
• Own the entire incident response lifecycle, including technical triage, escalation, resolution, and post-incident reviews.
• Conduct root cause analysis (RCA) to identify systemic reliability gaps and drive corrective actions.
• Track and report critical metrics such as MTTR, MTTD, and incident recurrence rates.
• Develop and maintain operational playbooks, runbooks, and reliability frameworks.

Requirements

• 8+ years of experience in incident management, site reliability engineering (SRE), or infrastructure operations.
• Experience managing incidents in large-scale distributed infrastructure environments.
• Strong understanding of data center operations, GPU compute clusters, networking, and storage infrastructure.
• Proficiency with tools such as PagerDuty, ServiceNow, Jira, Datadog, and Prometheus/Grafana.
• Must be based in the USA.

Nice to have

• Experience operating AI or HPC infrastructure, specifically NVIDIA clusters and InfiniBand networks.
• Background in hyperscale or colocation data center environments.
• Familiarity with the Incident Command System (ICS).
• Experience building and developing incident command processes from scratch.

Culture & Benefits

• Generous cash and equity compensation packages.
• Comprehensive health, dental, and vision coverage for employees and dependents.
• 401k Plan with 2% company match for USA employees.
• Flexible paid time off (PTO) plan.
• Wellness and commuter stipends for select roles.