User Safety & Risk Operations Analyst (AI)

TL;DR

User Safety & Risk Operations Analyst (AI): Protecting the platform and users from abuse by designing policies, processes, and automated systems with an accent on high-risk case management and abuse detection. Focus on building operational processes from zero to one, performing risk evaluations, and scaling safety tooling.

Location: Hybrid in Dublin, Ireland (3 days per week in office). Relocation assistance is provided.

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Resolve complex trust, safety, and compliance issues directly with customers and account teams.
• Partner with Product, Engineering, and Legal to develop and scale new processes, tooling, and automation strategies.
• Build and scale operational processes for human-in-the-loop labeling, content moderation, and customer appeals.
• Perform risk evaluations and investigations to identify new abuse trends using internal and 3rd party data.
• Act as an incident manager for high-complexity cases, coordinating between product, compliance, and legal teams.
• Develop training, playbooks, and workflows to deepen technical understanding of trust and safety systems.

Requirements

• 5+ years of experience in trust and safety, detection of malicious behavior, or compliance operations.
• Proven experience in scaling operations and building strong cross-functional relationships.
• Strong project and program management skills with a bias for action.
• Ability to comprehend and communicate complex technical issues effectively.
• Comfortable handling sensitive content, including material that may be confidential or disturbing.
• Must be based in or able to relocate to Dublin, Ireland.