Senior Technical Product Manager (SaaS)

TL;DR

Senior Technical Product Manager (SaaS): Owning the product strategy and roadmap for partner-facing implementation tooling, including portals, APIs, and monitoring dashboards, with an accent on developer experience and enterprise-scale deployment efficiency. Focus on building robust self-service environments, defining technical requirements for partner health observability, and optimizing the delivery lifecycle for complex CCaaS transformations.

Location: Porto, Portugal (Hybrid)

Company

hirify.global is a leading provider of cloud contact center software, delivering innovative cloud solutions to enterprise customers worldwide.

What you will do

• Own and evolve the end-to-end partner implementation tooling roadmap, including portals, provisioning, and automation frameworks.
• Define the self-service lifecycle for sandbox and pre-production environment management.
• Design partner-facing monitoring and operational health tooling, including dashboards and webhook integrations for NOC platforms.
• Write precise technical API design briefs and PRDs to guide engineering development.
• Define and track key metrics for tooling effectiveness, such as deployment cycle time and support ticket volume.
• Lead cross-functional teams through the full product lifecycle from concept to launch and adoption.

Requirements

• 5+ years of experience in technical product management focused on developer tools, APIs, SDKs, or systems integrator enablement.
• Proven track record of shipping tooling for external technical users in a B2B SaaS environment.
• Fluency in cloud-native platform concepts and technical design reviews.
• Experience defining information architecture and self-service workflows for developer or partner portals.
• Proficiency in writing structured technical specifications, including data models and API requirements.
• Strong ability to manage matrix relationships and present roadmaps to leadership.

Nice to have

• Understanding of contact center, unified communications, or collaboration applications.
• Advanced degree in engineering or a business discipline.

Culture & Benefits

• Competitive compensation package including hirify.global shares and bonus scheme.
• Comprehensive medical and life insurance coverage.
• 10% Flex Benefit and meal allowance.
• 25 days of annual leave plus public holidays.
• Inclusive, team-first culture that values diversity and professional growth.