Farmer Support Specialist (Agriculture)

TL;DR

Farmer Support Specialist (Agriculture): Delivering high-quality support for farmers and Farm Source customers with an accent on problem-solving and relationship building. Focus on resolving diverse operational queries including tanker collections and milk quality to improve customer outcomes.

Location: Hybrid (up to 2 days from home), based in Hamilton & North Waikato, New Zealand

Company

Global dairy co-operative focused on supporting New Zealand milk producers through sustainable and innovative solutions.

What you will do

• Provide thoughtful and effective support to farmers and customers via phone and email.
• Resolve diverse queries regarding tanker collections, milk quality, shareholding, and Farm Source accounts.
• Collaborate with internal teams to resolve complex issues and improve customer outcomes.
• Manage digital support requests and online enquiries across various topics.

Requirements

• Strong empathy and the ability to confidently manage difficult conversations.
• Proactive, resilient, and solution-focused mindset with the ability to work independently.
• Excellent communication skills and a customer-first attitude.
• Must be based in or able to work in Hamilton & North Waikato, New Zealand.
• Interest in farming or agriculture is preferred but not essential.

Culture & Benefits

• Hybrid working arrangement offering up to 2 days from home after onboarding.
• Competitive salary and benefits, including an Employee Rewards Card and discounted fuel.
• Comprehensive health insurance coverage.
• Strong focus on internal growth, mentoring, and career progression opportunities.
• Inclusive and safe work environment that values diversity and potential.

Hiring process

• Interviews to evaluate fit and skills.
• Attendance at an assessment centre on 24th or 25th June 2026 for progressing candidates.