Manager, Customer Success Team (Fintech)

TL;DR

Manager, Customer Success Team (Fintech): Leading and scaling the Customer Success organization to manage the full customer lifecycle for mid-market and enterprise accounts with an accent on implementation, renewals, and expansion. Focus on building scalable post-sales systems, driving revenue growth, and optimizing customer health via technical account planning.

Location: Remote (USA)

Salary: $120,000 - $200,000 per year

Company

hirify.global is a fintech company transforming financial data access through a secure, real-time API platform for payroll account access.

What you will do

• Lead, coach, and mentor a high-performing Customer Success team.
• Develop scalable playbooks for onboarding, implementation best practices, go-live, and adoption.
• Drive renewal strategy and expansion opportunities in partnership with Finance and Sales.
• Lead client onboarding, solution design, and integration projects in collaboration with technical teams.
• Oversee customer health and product usage trends to identify growth opportunities.
• Partner with Product, Engineering, and Finance to advocate for customer needs and provide market feedback.

Requirements

• 7+ years of experience in Customer Success within B2B SaaS or fintech.
• 5+ years of people management experience building and scaling post-sales or implementation teams.
• Proven track record at early-stage startups (50–200 employees).
• Bachelor’s degree in Engineering or a related technical field.
• Must be based in the US (indicated by 401k and US health insurance benefits).

Nice to have

• Background in lending, payroll, public sector, or data API platforms.
• Ability to use AI tools to increase productivity and implement reporting best practices.

Culture & Benefits

• Fully remote work arrangement.
• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible time off policy.