Product Manager (AI)

TL;DR

Product Manager (AI): Driving the AI product roadmap for CCaaS and UCaaS platforms with an accent on native AI Agent capabilities and customer-configurable analysis tools. Focus on translating complex AI features into scalable B2B SaaS solutions, defining success metrics, and collaborating with distributed engineering teams to ship high-impact products.

Location: Hybrid or remote work available in Belarus, Georgia, Moldova, or Poland.

Company

hirify.global is a global communications and payment services leader listed on the NYSE, operating through its subsidiary Net2Phone to provide cloud-based unified communications solutions.

What you will do

• Define and execute the product roadmap for native AI Agent capabilities within the UContact CCaaS platform.
• Lead the development of AI-driven features for the Unite UCaaS platform, including Huddle AI Studio and Settings AI Assistant.
• Translate complex AI capabilities into clear, customer-facing value propositions for sales and enterprise clients.
• Collaborate with distributed engineering teams in the US, Israel, and Uruguay to deliver integrated user experiences.
• Define key success metrics for features, focusing on adoption, conversion, and retention.
• Present product strategy and status updates to executive leadership and the Board of Directors.

Requirements

• 4+ years of product management experience, with at least 2 years focused on AI or ML-powered products.
• Proven background in B2B SaaS, specifically within communications, contact centers, or enterprise software.
• Strong technical fluency in APIs, LLMs, and system integrations.
• Experience working with distributed engineering teams across multiple time zones.
• Excellent communication skills with the ability to present to executives.
• Must be based in or eligible to work from Belarus, Georgia, Moldova, or Poland.

Nice to have

• Experience with CCaaS platforms like Five9, Talkdesk, or Genesys.
• Hands-on experience with Voice AI or Conversational AI.
• Spanish language proficiency for the LATAM market.
• Background in contact center operations or BPO industry.

Culture & Benefits

• Flexible remote or hybrid work environment.
• Competitive salary with annual performance reviews.
• Professional development support, including training, seminars, and conferences.
• Company-supported English classes.
• High-quality hardware provided.
• Referral program and long-term growth opportunities.