Customer Onboarding Support Manager (Logistics)

TL;DR

Customer Onboarding Support Manager (Logistics): Leading the end-to-end technical integration process for new retail partners within the QLS ecosystem with an accent on API integrations, ERP connectivity, and operational workflow configuration. Focus on resolving technical data transmission issues, monitoring early-stage shipping performance, and driving platform improvements through client advocacy.

Location: Shenzhen, China

Salary: $1–$50 USD

Company

hirify.global is a direct-to-consumer tech company disrupting the retail industry by leveraging AI, analytics, and automation to provide high-quality essentials at transparent, accessible prices.

What you will do

• Lead end-to-end technical onboarding for new clients, including API integrations and ERP connections.
• Act as project lead for new client launches, ensuring operational workflows like customs documentation are established.
• Serve as the first line of defense for technical issues, resolving data transmission errors and platform bugs.
• Monitor early-stage shipping performance to ensure compliance with speed and reliability standards.
• Collect partner feedback to collaborate with Product and Engineering teams on system improvements.
• Create and maintain technical documentation and FAQs to empower partner independence.

Requirements

• Bachelor’s degree in Supply Chain Management, Information Systems, or Business Administration.
• 3+ years of experience in Customer Success, Technical Support, or Operations.
• Proficiency in API integrations, EDI, and ERP systems like NetSuite or SAP.
• Exceptional verbal and written communication skills in English and Mandarin.
• Familiarity with international shipping regulations and customs clearance processes.
• Must be based in or able to work from Shenzhen, China.

Nice to have

• Proficiency in data analysis tools such as Excel and SQL.
• Experience in a fast-paced, high-growth startup environment.

Culture & Benefits

• Mission-driven environment focused on sustainability and radical price transparency.
• Opportunity to work with a high-performing, innovative team in the retail-tech space.
• Commitment to social and environmental responsibility.
• Collaborative culture that values customer-first decision-making.