Patient Coordinator

TL;DR

Patient Coordinator: Managing patient relationships and logistics for the Prospera product line with an accent on customer support, sales growth, and coordination of testing services. Focus on acting as a patient advocate, maintaining service-oriented relationships, and ensuring compliance with HIPAA/PHI regulations.

Location: Must be based in the United States (Remote)

Salary: $77,200–$90,000 USD

Company

hirify.global is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

What you will do

• Collaborate with Nurse Coordinators to support existing customers and drive market development.
• Assess patient needs, coordinate logistics, and provide effective problem-solving.
• Identify, nurture, and grow patient relationships to influence and schedule ongoing testing.
• Manage business system tools including Salesforce and QlikView.
• Ensure all data and analysis requests are addressed in a timely manner.
• Maintain compliance with HIPAA/PHI privacy and security standards.

Requirements

• Must be based in the United States
• Minimum of 2 years of inbound and outbound call center experience.
• Minimum of 2 years of sales experience.
• Strong quantitative and MS Excel skills.
• Excellent organizational, oral, and written communication skills.
• Ability to work independently and collaboratively with a sense of urgency.

Nice to have

• Background in medical or biological sciences.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401k benefits and commuter benefits.
• Free genetic testing for employees and immediate family members.
• Fertility care benefits and pregnancy/baby bonding leave.
• Generous employee referral program.