Client Experience Coordinator

TL;DR

Client Experience Coordinator: Supporting clients through the post-sale process and ensuring high-quality service delivery with an accent on operational efficiency and communication. Focus on managing post-auction workflows, resolving client inquiries, and coordinating logistics to ensure seamless transactions.

Location: Must be based in Hong Kong

Company

hirify.global is a global leader in the art and luxury market, facilitating the ownership of exceptional objects through auctions, private sales, and retail since 1744.

What you will do

• Ensure post-auction processes and service level agreements are met professionally.
• Provide daily support to clients via phone, email, and in-person interactions.
• Coordinate shipping quotes and deliveries in collaboration with the shipping team.
• Manage financial transactions in compliance with corporate governance.
• Partner with internal business areas to resolve client issues and ensure satisfaction.
• Handle property releases for non-sale inventory and participate in ad hoc projects.

Requirements

• Must be based in Hong Kong
• 1-2 years of relevant work experience.
• Fluency in English, Cantonese, and Mandarin is essential
• Must be able to read and write Traditional Chinese
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office; experience with SAP is a plus.

Nice to have

• Degree in business administration or an equivalent field.
• Prior experience working with SAP.

Culture & Benefits

• Opportunity to work with a globally recognized auction house.
• Exposure to diverse luxury categories and high-end client interactions.
• Collaborative team environment focused on professional service standards.