French Speaking Support Specialist (SaaS)

TL;DR

Support Specialist (SaaS): Providing technical assistance and troubleshooting for hospitality customers across global time zones with an accent on hardware/software investigation and customer experience. Focus on identifying product bugs, collaborating with QA teams, and maintaining high-standard support via phone, chat, and email.

Location: Likely United Kingdom (based on currency markers in benefits)

Company

A cloud commerce platform helping merchants innovate, scale, and provide exceptional customer experiences across retail, hospitality, and golf.

What you will do

• Act as the first point of contact for hospitality customers, handling requests ranging from general education to technical investigations.
• Troubleshoot, test, and resolve hardware and software issues in a 24x7 global environment.
• Utilize customer support platforms to document, track, and resolve interactions.
• Identify, reproduce, and escalate product bugs to the Quality Assurance team through to resolution.
• Advocate for and promote improvements to products and services based on user feedback.

Requirements

• Previous experience in customer service or technical support.
• Excellent verbal and written communication skills in French and English.
• Basic proficiency with common online, mobile, and desktop platforms: iOS, Android, OSX, and Windows.
• Flexibility to work various days and shifts, including weekends.

Nice to have

• Experience interacting with customers through phone, email, ticketing, and live chat platforms.
• Knowledge of or experience within the hospitality industry.
• Experience supporting SaaS products or iOS applications.
• Interest or experience in computer networking.

Culture & Benefits

• Unlimited annual leave via a PTO scheme.
• Comprehensive health package including private healthcare, dental, and optical cover.
• £400 annual allowance towards health and wellbeing.
• Equity opportunities for all employees.
• Inclusive work environment committed to diversity and barrier-free workplaces.