Customer Engagement Specialist

TL;DR

Customer Engagement Specialist (CRM automation): Driving customer engagement and conversion for hirify.global’s SMB clients by building scalable onboarding and communication strategies with an accent on CRM-based automation, KPI monitoring, and scalable launch/recovery processes. Focus on designing the customer journey, managing multiple projects, and scaling a 30-day results presentation to improve long-term adoption.

Location: São Paulo (Hybrid) — based in São Paulo and open to going to the office once a week.

Company

hirify.global is a workplace wellness platform connecting employees worldwide to fitness and wellbeing partners through a single subscription.

What you will do

• Enhance and implement scalable customer engagement and conversion methods for SMB clients.
• Develop and execute communication and engagement plans to maximize employee adoption at client companies.
• Improve recovery actions for clients missing engagement goals by creating scalable mitigation plans.
• Develop and scale the 30-day results presentation process.
• Act as a PMO for SMB clients: lead the engagement process and create communication plans.
• Monitor KPIs, interpret performance data, and collaborate with onboarding and client success teams to optimize processes.

Requirements

• Based in São Paulo and able to go to the office once a week.
• 3–5 years of proven experience in project management, customer journey design, CRM automation, or related areas.
• Must be a CRM expert with experience developing and executing scalable communication and engagement plans.
• Strong project management skills to manage multiple projects simultaneously.
• Strong analytical, data-driven profile with ability to make decisions based on data (Looker experience is a plus).
• Advanced English is mandatory.

Culture & Benefits

• Flexible First model with hybrid and remote options; the specific model for this role is discussed with the recruiter.
• Healthcare: health, dental, and life insurance.
• Paid time off: vacations after 6 months plus additional days off and an extra holiday for your birthday.
• 100% paid parental leave with an extended leave and ramp-back period for parents giving birth.
• Wellbeing benefits: free Gold+ membership and the Wellz emotional wellbeing program.
• Home office reimbursement and flexible scheduling aligned with time zones and team needs.