Cyber Operations Senior Engineer & Team Leader (Cybersecurity)

TL;DR

Cyber Operations Senior Engineer & Team Leader (Cybersecurity): Leading a team of SOC analysts and incident responders to provide security monitoring, analysis, and remediation for customers with an accent on engineering strategy and platform development. Focus on managing team workloads, mentoring analysts, and ensuring SLA adherence for cyber threat detection.

Location: Hybrid (3 days in the office in Manchester or Marlow, 2 days from home)

Company

hirify.global is one of the UK's leading IT infrastructure providers and a FTSE 250 listed company focused on outstanding customer service and employee satisfaction.

What you will do

• Lead an Incident Response Team of analysts and responders, managing team workload and SLA adherence.
• Manage team performance through mentoring and coaching to develop skills against emerging cyber threats.
• Collaborate with management to define and report on SLAs, OLAs, and KPIs.
• Act as the first point of escalation for both technical and customer-related issues.
• Deliver the engineering strategy by ensuring the continual development of platforms and services.

Requirements

• Knowledge and understanding of incident response frameworks such as NIST CSF, SOC2, or equivalent.
• Understanding of information security architecture and IT security policies related to logging.
• Strong communication skills with the ability to deliver technical information to non-technical audiences.
• Prior experience working within a Managed Service Provider (MSP) or MSSP organisation is strongly preferred.
• Demonstrable knowledge of SIEM data modelling, event normalization, and enrichment strategies.

Nice to have

• Experience with SIEM and security management platforms such as AlienVault, Elastic, EDR/MDR tools, or vulnerability management platforms.

Culture & Benefits

• Supportive, collaborative, and innovative environment based on the values of passion, intelligence, and fun.
• Flexible working patterns, including hybrid office/home splits and flexible start/finish times.
• Family-friendly flexibility for school pick-ups and drop-offs.
• A culture that celebrates individuality and embraces diverse backgrounds and perspectives.