Airport Field Support Consultant (Fukuoka) (IT Support)

TL;DR

Airport Field Support Consultant (IT Support): Providing Level 2 hardware and software support to ensure operational excellence in an airport environment with an accent on system reliability and downtime minimization. Focus on diagnosing complex technical issues, collaborating with IS&D teams, and improving support procedures.

Location: Onsite in Fukuoka, Japan

Company

hirify.global is an independent technology consulting firm providing global guidance and solutions across Information Systems, Digital, Telecom, Life Sciences, and Engineering.

What you will do

• Provide Level 2 support for both hardware and software systems.
• Diagnose, troubleshoot, and resolve technical issues to ensure minimal system downtime.
• Collaborate with internal IS&D teams and airport staff to maintain service reliability.
• Document incidents, interventions, and preventive actions to enhance knowledge sharing.
• Contribute to the continuous improvement of support procedures and technical documentation.

Requirements

• 1–3 years of experience in IT Support roles.
• Strong knowledge of hardware and software troubleshooting.
• Native Japanese fluency.
• Communicative English proficiency.
• Bachelor’s degree in IT, Computer Science, or a related field.
• Ability to work in a dynamic, fast-paced airport environment.

Culture & Benefits

• Opportunity to work in a fast-growing international company with a strong presence in Northern Asia.
• Friendly and collaborative culture with a flat organizational structure.
• Exposure to top clients and innovative projects in aviation and technology.
• Strong focus on people development, regular follow-ups, and continuous training.

Hiring process

• Brief virtual or phone introductory call to discuss motivations.
• Average of 3 interviews with the line manager and future team members.
• Case study or technical assessment depending on the specific role requirements.