Technical Support & QA Automation Engineer (Typescript)

TL;DR

Technical Support & QA Automation Engineer (Typescript): Bridging the gap between product quality and customer success by providing technical ownership for enterprise clients and driving platform quality through automated testing. Focus on resolving complex ad-hoc technical roadblocks and designing scalable test automation scripts.

Company

hirify.global is a full-stack observability platform that enables in-stream analytics for logs, metrics, and traces to reduce operational costs and improve efficiency.

What you will do

• Serve as the primary technical point of contact for a major enterprise customer, managing cases end-to-end.
• Investigate and resolve critical technical roadblocks and ad-hoc problems for high-profile clients.
• Design, maintain, and execute automated test scripts and cases using Playwright or Selenium.
• Manage the bug lifecycle by documenting issues and collaborating with development and product teams for fixes.
• Onboard and train client-side technical counterparts to increase product adoption.
• Create technical documentation, video tutorials, and guides for the internal and external knowledge base.

Requirements

• 4+ years of experience in Tier 3 Support/Technical Account Management combined with QA Engineering.
• Hands-on experience with Typescript, JavaScript, or NodeJS.
• Proficiency with QA frameworks such as Playwright or Selenium.
• Strong experience in API testing, JSON, and troubleshooting REST APIs.
• Hands-on proficiency with Regular Expressions (RegEx).
• BA/BSc degree in Computer Science, Engineering, or equivalent practical experience.

Nice to have

• Background knowledge in Observability or health monitoring systems.
• Knowledge of SQL and Lucene.
• Basic Linux knowledge.
• Experience with advanced test automation tools and frameworks.