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2 дня назад

Customer Success Manager (Fintech)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Japan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Success Manager (Fintech): Managing client relationships and driving product adoption for a global fraud prevention platform with an accent on renewals, expansion, and strategic business reviews. Focus on solving complex business challenges, collaborating with internal product teams, and ensuring high customer satisfaction within the Japanese market.

Location: Must be based in Tokyo, Japan (Hybrid: at least 2 days per week in-office)

Company

hirify.global is a global leader in digital commerce trust, providing a decision engine that blocks fraud and drives revenue for major brands like Adobe, eBay, and Nordstrom.

What you will do

  • Enable client stakeholders on the hirify.global portal and technology through ongoing training and support.
  • Lead high-impact monthly and quarterly business reviews to demonstrate platform performance and ROI.
  • Own the retention and renewal process for your assigned book of business.
  • Identify and collaborate with the Sales team on upsell opportunities based on client needs.
  • Gather and share product insights with internal leadership to influence the company roadmap.
  • Coordinate with the Support team to resolve technical inquiries and ensure a positive customer experience.

Requirements

  • 3-4 years of post-live, client-facing Account Management or Customer Success experience.
  • Proven experience leading business reviews with client executives to communicate solution value.
  • Experience collaborating with internal Product, R&D, or operations teams to address client needs.
  • Ability to break down ambiguous problems into manageable components and drive initiatives autonomously.
  • Must be based in Tokyo, Japan and comfortable with a hybrid work model.

Nice to have

  • Experience in a SaaS startup environment.
  • Background in the payments, fraud, or finance industry.

Culture & Benefits

  • Competitive salary and bonus plan.
  • Restricted Stock Units (RSU's).
  • Private health insurance, including vision and dental coverage.
  • Half-day Fridays every week.
  • Hybrid work model focused on in-person collaboration and professional growth.

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