Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Leading end-to-end implementation, onboarding, and ongoing adoption of a quote-to-revenue platform with an accent on technical execution and strategic relationship management. Focus on driving high retention, identifying expansion opportunities, and translating complex technical requirements into measurable business outcomes for enterprise clients.

Company

hirify.global is a leading provider of quote-to-revenue solutions that help high-growth companies manage their business applications and revenue workflows.

What you will do

• Manage a portfolio of customers throughout the entire lifecycle, from initial onboarding to renewal and expansion.
• Lead and execute technical implementations and platform configurations.
• Facilitate daily customer meetings, including onboarding sessions, training workshops, and QBRs.
• Analyze customer business objectives and technical environments to proactively drive ROI.
• Serve as a technical trusted advisor, providing product guidance and best practices.
• Identify risks and lead resolution efforts to ensure high customer satisfaction and retention.

Requirements

• 6+ years of experience as a Customer Success Manager in a SaaS company.
• Fluency in English, both written and verbal.
• Proven experience leading onboarding and implementation projects.
• Strong technical proficiency with CRM systems like Salesforce, HubSpot, or Dynamics and API integrations.
• Solid understanding of sales, revenue, and business processes.
• Ability to act as a trusted advisor to senior stakeholders and C-level executives.