NOC Team Leader

TL;DR

NOC Team Leader (System Engineering): Leading the 24/7 operational support team to ensure effective monitoring and incident management across production environments with an accent on SLA compliance and service reliability. Focus on providing technical guidance, managing high-pressure incidents, and optimizing operational procedures to maintain system performance.

Location: Must be based in or able to work from the office in Hod Hasharon (Hybrid/Onsite)

Company

hirify.global is a global provider of identity verification and management solutions.

What you will do

• Serve as the primary focal point for the NOC team.
• Provide ongoing technical guidance, feedback, and support to team members.
• Identify, troubleshoot, and resolve production issues following escalation procedures.
• Ensure timely response to customer inquiries in accordance with SLA commitments.
• Conduct regular system behavior reviews to proactively identify risks.
• Maintain a deep understanding of customer environments and operational requirements.

Requirements

• Minimum 2 years of experience in NOC or a technical support role.
• Fluent English (verbal and written) is mandatory.
• Demonstrated ability to manage high-pressure situations calmly.
• Excellent customer service and problem-solving skills.
• Strong analytical thinking and attention to detail.
• Must be able to work from the office or in a hybrid model in Hod Hasharon.

Nice to have

• Experience with scripting for automation and efficiency.