Sales Training Officer

TL;DR

Sales Training Officer (Sales/Education): Delivering onboarding and refresher training for field sales agents to drive business growth and improve agent performance with an accent on facilitation and coaching. Focus on implementing scenario-based learning, developing cluster leaders, and optimizing sales conversion rates in the field.

Location: Based in Durban, South Africa; must be mobile and able to travel between training sites across the KZN region

Company

hirify.global is a certified B Corporation providing credit and essential products like smartphones and solar energy to over 7 million customers across Africa.

What you will do

• Deliver onboarding and refresher training sessions for new and existing sales agents on product knowledge and sales approaches.
• Coach and develop cluster leaders to improve their ability to guide their own teams.
• Apply diverse facilitation methods, including role-play, digital tools, and scenario-based learning.
• Manage administrative tasks, including tracking attendance, assessment results, and performance data.
• Coordinate training logistics across multiple sites and flag content gaps to Regional Sales Managers.
• Analyze training effectiveness and feed insights back to the wider sales training team.

Requirements

• Diploma or degree in Sales, Business Administration, Training & Development, or a related field.
• Demonstrable experience in sales training, sales support, or a facilitation role.
• Proven ability to deliver engaging, results-oriented training sessions to a room.
• Solid working proficiency in Microsoft Office Suite for recording and tracking performance data.
• Strong communication skills and the ability to work independently without close daily supervision.

Culture & Benefits

• Access to diverse development programs and coaching partnerships.
• Family-friendly policies and a prioritization of employee well-being.
• Environment that encourages career ownership and on-the-job training.
• High level of responsibility and visibility for those early in their career.