Senior Employee Service Associate (HR Operations)

TL;DR

Senior Employee Service Associate (HR Operations): Delivery of People & Culture shared services across the EMEA region with an accent on complex employee inquiries and HR process expertise. Focus on managing case lifecycles in ServiceNow, optimizing HR transactions in SuccessFactors, and mentoring junior team members to ensure service quality.

Location: Hybrid in Belgrade, Serbia

Company

hirify.global is a global leader in gaming and entertainment, delivering casino and mobile gaming experiences across more than 100 jurisdictions worldwide.

What you will do

• Handle complex and sensitive employee inquiries across the entire employee lifecycle.
• Act as a subject matter expert and escalation point for HR processes, policies, and systems.
• Manage and resolve cases within ServiceNow while ensuring adherence to SLAs and KPIs.
• Process complex HR transactions in SuccessFactors with high accuracy and compliance.
• Identify process improvement opportunities and maintain SOPs and knowledge articles.
• Mentor, train, and support the onboarding of team members to drive operational excellence.

Requirements

• 3-5+ years of HR experience, preferably within shared services or HR operations.
• Hands-on experience with SuccessFactors and ServiceNow.
• Experience supporting HR operations across multiple European countries.
• Knowledge of GDPR and regional labor law considerations.
• Proficiency in Microsoft 365.
• Must be based in Belgrade, Serbia for a hybrid work model.

Nice to have

• Familiarity with Works Councils and employee representative structures.

Culture & Benefits

• Permanent employment contract with a competitive salary.
• Private health insurance for employees and their families.
• Flexible working hours and a hybrid work model to support work-life balance.
• Access to e-learning platforms for continuous professional development.
• Clear career development path with well-defined growth opportunities.
• Vibrant work environment within Class-A office space.